Note
Note: Questions are windows into the client's mind. Author 📚 Michael Bungay Stanier has some great questions you can use to open the dialogue. • Start with "What's on your mind?" • Follow up with the AWE question "And what else…?" • "What's the real challenge here for you?" • "What do you want?" • "How can I help?" • "If you're saying yes to this, what are you saying no to?" • Then summarize with "What was most useful for you?"